Fully Managed Outsourced IT Support
Defacto AI are one of the UAE’s leading providers of Outsourced IT Support Services and are an authorised Microsoft partner with core competencies.
Many businesses are now choosing to outsource their IT to reap the benefits
Whilst IT is one of the most relied on departments of any business, recruiting and managing an internal IT Team comes at a high investment. Our fully managed outsourced IT support services alleviates these headaches.
Specialist outsourced IT support
IT Outsourcing Services have a multitude of business benefits. Many businesses across the GCC now outsource their business IT Support to Defacto, a specialist IT support provider to enable them to deliver faster, scaleable and flexible IT Support cover in comparison to an in-house IT team.
Benefit from the cost savings in comparison to an in house team of IT professionals
According to Global research undertaken by Leonne International, a third of businesses are cutting their IT budgets to manage the effects of COVID-19 and moving to outsourced IT support services instead.
Outsourced IT services
More than ever, businesses are looking for ways to reduce costs whilst increasing efficiencies and exploring ways to outsource their business IT Support requirements.
Flexible and affordable IT contracts
To help with this, we have designed a range of flexible outsourced IT support contracts to support your business needs both in the office and for those working remotely, as well as adapting our hours of service to 24/7 to accommodate longer working days.
What are the benefits of Outsourced IT Support?
Fast response times
calls to the Service Desk are answered in under 1 minute
Cost Effective Support
Unlimited access to our large UAE Service Desk
Specialist Expertise
All Engineers are certified by our vendors
Strategic approach
We propose best practice IT solutions
Compliance & Security
We follow international security standards
What is Outsourced IT Support?
Outsourced IT support is a fully outsourced IT service that we provide to businesses looking to outsource all or part of their business IT needs. Whether that’s managing all areas of their businesses IT support or you are looking for IT outsourcing services for specific projects alongside your internal IT team.
Market leading IT Outsourcing Company
Defacto AI is one of the industry’s leading IT outsourcing companies, and work for over many organization's across the GCC providing outsourced IT Support. We have a diverse client base ranging from fast growing start-ups, SMEs, to well established larger businesses including well-known national chains.
Which services do you offer?
Outsourced IT Support Services – Providing unlimited IT Support to your business with the option of 24/7 cover if needed
Network Support – We manage the performance of your network, servers, IT Infrastructure and Cloud setup
Specialist IT Consultancy – We have a dedicated IT Consultancy team to assist with specialist projects and Digital Transformation
IT Security Consultancy – Specialist IT Security and GDPR Consultancy
Microsoft Cloud – specialists across all Microsoft Applications including Microsoft 365, SharePoint, and Microsoft Dynamics 365
Remote working IT services
During these changing times, we also provide a range of flexible IT Support contracts and managed IT services to support your business needs both in the office and to support all staff working remotely.
IT Support around the clock 24/7 365 days of the year
Moving your IT from an internal team to an outsourced provider ensures your IT systems, software and hardware are fully managed by us. Our 24/7 proactive monitoring detects performance issues within your business network around the clock to prevent disruption and unnecessary downtime.
Unlimited access to our Service Desk
Our Service Desk holds many industry accreditations. Included within all our Outsourced IT Support contracts is unlimited remote IT Support enabling all employees within your business full access to our service desk whenever they need assistance.
Delivering customer service excellence
All our outsourced IT customers have access to a dedicated Account Manager who is assigned to you as a point of contact. They will hold quarterly review meetings with you and will work closely with you to help devise a strategic IT roadmap which will help your business move forward.
Benefit from cost efficiencies compared to in house teams
Outsourcing your businesses IT to Defacto AI reduces your internal staff costs and provides you with year round cover. Our monthly IT Support contracts are built around your specific business requirements and we have a wide range of cover options from 7am-7pm weekday cover to 24/7 IT Support.
Full access to a specialist Service Desk
Your business will get access to a specialist team of IT Engineers and Consultants who are certified in the latest technologies. We have dedicated teams specialising in Network Support, Digital Transformation, IT Consultancy, Business Telephony, and Cyber Security.
Boost business productivity to help you grow faster
Our team will ensure your business IT Network and IT Infrastructure are optimised and operating efficiently around the clock. We will monitor performance using the latest tools and technology to alert us of any potential faults to ensure there is minimal disruption to your business.
The leading provider of IT outsourcing
We believe that no two companies operate the same. We will meet with you to build an understanding of how your business works and build a bespoke outsourced IT support package that works for you now and for your future business development plans. As the leading provider of IT Outsourcing in GCC and other countries, Defacto AI provide fully managed outsourced IT support. We have a diverse client base ranging from fast growing start-ups, SMEs, to well established larger businesses including well-known national chains.