Transform and innovate your business with Dynamics 365
Defacto AI is one of the UAE's leading Microsoft Dynamics 365 specialists.
Empower business innovation and efficiency with Microsoft Dynamics 365
We help businesses achieve digital transformation by implementing Microsoft Dynamics 365, formerly known as Microsoft Dynamics CRM is a powerful platform with the added capability of managing every aspect of your business.
Strategic Dynamics 365 Consultancy
As one of the leading Dynamics partners with an elite team of certified Microsoft Dynamics 365 consultants, Defacto work for many well known brands, planning, tailoring, implementing and fully supporting customized Microsoft Dynamics 365 solutions across the full application stack.
Specialist expertise across all Dynamics 365 applications
Microsoft Dynamics 365 overview
We tailor, implement and support the following applications Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance & Operations, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Human Resources, and Microsoft Dynamics 365 Customer Insights applications.
Implementation across verticals
We work across a wide range of sectors ranging from Retail, Healthcare, Professional Services and Housing Associations to Non-Profits.
Monitor your pipeline
Manage and monitor your incoming leads, opportunities and customers as well as your teams performance and sales pipeline.
Personalise the experience
Use intel based on past interactions to personalize customer interactions and continually identify behavioral trends to boost conversion rates.
Improve customer service
Continually improve and retain and customer service levels by delivering a personalized service via seamless processes.
Drive adoption
Using familiar apps you can give your employees insight to enable maximum efficiency and engagement.
Streamline process
Improve business efficiency, refine processes and boost customer service and profitability levels across the board.
Integrate other apps
Use market leading add-ons and third party software integration within your Dynamics 365 setup to further boost functionality.
Innovate and grow your business with Dynamics 365
Achieve your long term business goals by breaking down existing technological bottlenecks and moving your business forward. Defaco work with a wide range of clients across a wide range of sectors to deliver business critical solutions and services across the full Microsoft Dynamics 365 application stack. Microsoft Dynamics is also constantly updated in Wave 1 and Wave 2 releases.
Implementing Microsoft Dynamics 365
As one of the Microsoft Dynamics specialist, we chose to work exclusively with Microsoft Dynamics due to the extensive features, licensing options and integration capabilities with the full suite of other Microsoft products such as SharePoint, Microsoft 365, and Azure.
Dynamics 365 licensing overview
The Microsoft Dynamics 365 licensing options are really flexible and enable you to only pay for the features you need. This provides scalability and keeps costs affordable as additional applications can later be added.
Microsoft Dynamics 365 Consultancy
Our specialist Consultancy team can assist companies who are looking to upgrade their current setup or implement one of the applications from scratch and roll it out across the entire organization. They also provide specialist business audits to improve the current level of process efficiency and bespoke training plans
How we take your business on a transformation journey
During our initial meeting, we’ll understand in some detail how your organisation operates and apply that knowledge to propose a Microsoft Dynamics 365 solution to accommodates future business aspirations and resolve the main pain points. We will also discuss the licensing options.
We will produce a functional specification document alongside a project plan and technical specification that clearly defines the solution’s deliverables. Working in close collaboration with your internal project team from the start, we’ll then build your tailored Dynamics 365 solution.
We will produce a functional specification document alongside a project plan and technical specification that clearly defines the solution’s deliverables. Working in close collaboration with your internal project team from the start, we’ll then build your tailored Dynamics 365 solution.
Once live, your fully customized Microsoft Dynamics 365 platform will digitally transform your business streamlining the relationship with Sales, Customer Service, Marketing, Finance and Operations. (if all apps are implemented).