Award Winning Managed IT Services
Defacto AI are one of the renowned and the largest Managed Service Providers in India and GCC.
Managed IT support services and solutions designed to transform your business
A Managed Service Provider (MSP) remotely manages the IT infrastructure of another company, Defacto AI are one of the leading managed service providers in the GCC that provide a wide range of managed IT services, these include:
- IT Support
- Business IT Solutions
- IT Consultancy
- Data Backup
- Network Support
Specialist IT Consultancy
Our Consultancy team have specialist knowledge across the Microsoft product stack which includes Microsoft 365, Dynamics 365, Azure and also Sophos and Cisco Meraki.
Good service levels persuade many businesses to switch to our managed IT solutions
We provide a wide range of managed IT solutions for businesses located across Greater, Central London and South London. Many businesses choose to switch their managed IT services to us to benefit from our high customer service levels.
Customer Service Excellence
In 2019, 2020, 2021 and 2022, Defacto AI were awarded the Platinum Trusted Service Award direct from Feefo in light of three years worth of consistently high customer reviews.
Good service levels persuade many businesses to switch to our managed IT solutions
Why use a managed IT service provider?
If you are an SME in the city looking to outsource your IT, or change your IT provider, our managed IT services in UAE offer you the expertise and reliability for a fixed monthly cost. We deliver all our managed IT services on a proactive basis with an easy to understand monthly contract with no hidden costs that clearly outlines the agreed SLAs.
Fully managed IT support services
As a leading managed IT service provider in UAE, Defacto AI manage the majority of IT services for our clients, this includes IT Infrastructure, end user systems alongside software applications and of course IT Security.
Our large service desk mirrors today’s working patterns
Our large Service Desk is proud to provide on average 5 min call response times, meaning you can speak directly to an Engineer within one minute. This sets us apart from other managed IT service providers in UAE and saves our customers having to wait a long time to get all their managed service issues resolved.
Remote working IT services in UAE
During these changing times, we also provide a range of flexible IT Support contracts and managed IT services to support your business needs both in the office and to support all staff working remotely.
Specialist expertise for a fixed monthly cost
As a leading IT managed service company, we offer you the expertise and reliability for a fixed monthly cost that will benefit both your business and the end user whilst also boosting productivity levels.
Help bridge the gap between internal and external IT
Our managed IT support services help to bridge the gap between the capacity of an internal IT Department, and the increasing demand for cutting edge business IT Support using specialist technologies.
Certified by Microsoft for added peace of mind
Our managed IT service team are highly skilled and more importantly certified to implement the latest technology and can support both Windows and Mac networks following best practice principles.
Specialist managed IT solutions with agreed strict SLAs
Managed IT service companies are also often known as Outsourced IT companies. There are a lot of similarities between the two but the main difference is that true managed service providers manage services for clients via contact inclusive of a Service Level Agreement. This gives the reassurance that tickets logged with our Service Desk will always be dealt with by our Service Desk within the specified timeframe.
FAQ's
When selecting a Managed IT Service Provider it is important to assess many factors including the services they offer, their experience and what industry accreditations they hold. Comparing costs should be the last exercise you do as it’s imperative to work alongside the best suited Managed IT Service Provider for your business.
Recruiting experienced IT Staff and continuing to train is an expensive overhead. By choosing to outsource your IT to a Managed IT Service Provider you will reap the expertise from a team of highly trained individuals for a fraction of the cost of employing your own in house team.
There are many benefits in appointing a Managed IT Service provider. The main ones are specialist expertise, new technology adoption, fixed monthly costs and added peace of mind you have a specialist team at the end of the phone if you need immediate assistance.
Defacto Managed Service Provider (MSP) remotely manages customer’s IT infrastructure on a proactive basis to agreed SLAs (Service Level Agreement) on an ongoing basis. A Cloud Service Provider also falls under the Managed Service Provider definition
Defacto provide a wide range of Managed IT Services including IT Support, IT Consultancy, Microsoft Modern Workplace, Network Consultancy, Business Continuity, Data Backup, IT Infrastructure Consultancy and Digital Transformation services.